This Privacy Policy explains how Pristine Spaces processes personal data in connection with its website and move-in and move-out cleaning services. It applies to inquiries, bookings, service delivery, and related communications.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where appropriate, restriction of processing, or objection to certain processing activities. You may also request clarification about how your data is used and, in some cases, receive a copy of the data in a portable format.
To exercise your rights, contact us using the details in this policy and describe the request clearly enough for us to verify and assess it. We may need additional information to confirm identity or to locate the relevant records. If a request cannot be fully granted, we will explain the reason where permitted by law.
We keep personal data only for as long as needed for the relevant inquiry, booking, service delivery, accounting, dispute handling, or legal compliance. When data is no longer required, we delete it or anonymise it, unless a longer retention period is required by law or justified by a legitimate business need.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date. We encourage users to review the policy periodically.
We may process identification and contact details, property and access information, booking and appointment details, service scope notes, payment and billing records, communication content, and limited technical data such as device or browser information. Where relevant to a move-in or move-out cleaning request, we may also process condition photos provided by the user.
We collect personal data from website forms, email, telephone calls, and other direct communications. We may also receive data during scheduling, property condition review, access confirmation, completion handover, and payment processing. Technical data may be collected automatically when the website is used.
We may use essential cookies to support site operation, security, and form functionality. We may also use preference cookies to remember settings and, where enabled, analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose.
You can manage or block cookies through your browser settings. Some cookies are necessary for the website to function and cannot be fully disabled without affecting basic features. If non-essential cookies are used, you may be able to limit them through the controls provided on the site or through your browser.
We use personal data to respond to inquiries, assess property condition and service scope, prepare and confirm quotes, schedule appointments, arrange access, carry out cleaning visits, complete handover, process payments, maintain records, handle customer support, protect against misuse, and comply with legal obligations. We may also use limited technical data to operate and secure the website.
We may share personal data with trusted service providers that support website hosting, communications, scheduling, payment processing, record keeping, or other operational functions. These parties may process data only on our instructions and for the purposes described in this policy, subject to appropriate confidentiality and security obligations.
We may disclose personal data to public authorities, courts, or other official bodies when required to comply with legal obligations, respond to lawful requests, protect rights or safety, or support the establishment, exercise, or defence of legal claims.
When the GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We apply data minimisation and purpose limitation and use personal data only to the extent needed for the relevant service or website function.
Where the GDPR applies, you may have the right to access, rectify, erase, restrict, or object to processing, and to request data portability in appropriate cases. If processing is based on consent, you may withdraw consent at any time without affecting prior lawful processing. You may also lodge a complaint with the competent supervisory authority.
